At Readdy Aanaa powered by PARAMOUNT UNIVERSAL, we aim to provide reliable transport services and prioritize customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for service cancellations and refunds.

1. Cancellation Policy

1.1 Cancellation by the Customer

  • Customers may cancel their bookings by contacting us directly via phone or email.
  • To be eligible for a refund, cancellation requests must be made at least [X hours/days] before the scheduled service.
  • Cancellations made after this timeframe may not qualify for a refund.

1.2 Cancellation by the Company

  • The company reserves the right to cancel bookings due to:
    • Operational constraints.
    • Customer non-compliance with terms and conditions.
    • Unforeseen circumstances such as natural disasters or regulatory restrictions.
  • In such cases, customers will be notified promptly, and eligible refunds will be processed.

2. Refund Policy

2.1 Refund Eligibility

Refunds will be provided under the following circumstances:

  • Cancellation of services by the customer within the eligible timeframe.
  • Cancellation of services by the company due to operational issues or circumstances within our control.
  • Service failure directly attributable to the company.

2.2 Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Cancellation requests made outside the eligible timeframe.
  • Delays, disruptions, or cancellations caused by factors beyond the company’s control, including weather, traffic, or governmental actions.
  • Non-compliance with the terms and conditions by the customer.

2.3 Refund Process

  • Approved refunds will be processed within [X business days] of confirmation.
  • Refunds will be issued to the original payment method used for the booking.
  • Any applicable service charges or processing fees may be deducted from the refund amount.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, customers must provide:

  • Full name and contact information.
  • Booking reference number or invoice details.
  • Reason for cancellation or refund request.

Contact Information:

4. Claims for Damages or Losses

  • Reporting Claims:
    • Customers must report any damages, losses, or service-related issues within [X days] of service completion.
    • Claims will be reviewed, and compensation will be provided if the company is found liable.
  • Insurance:
    • Customers are advised to secure additional insurance for high-value shipments. The company’s liability for uninsured shipments is limited to the extent allowed by law.

5. Policy Updates

Readdy Aanaa powered by PARAMOUNT UNIVERSAL reserves the right to modify this Refund and Cancellation Policy at any time. Updates will be posted on our website or communicated directly to customers as necessary.